Enables deep customer understanding and optimal communication on websites. Equipped with features like real-time user analytics and web engagement functionalities, it supports the improvement of customer experience. This leads to improved conversions, revenue growth, and business expansion.
VIEW SITEæ°ããã¿ããéãOur Business
Product
CX platform
KARTE
CX platform KARTE leverages first-party customer data to deliver personalized experiences that nurture customer relationships and drive long-term business growth. It provides real-time analytics for on-site personalization, multi-channel campaigns, and targeted ad delivery â helping businesses better understand their customers and grow faster.
VIEW SITEContributes to improving mobile app engagement. It features functions such as user analytics, push notifications, and retention reports, providing one-stop support for the execution of various initiatives.
VIEW SITEæ°ããã¿ããéãA data integration and utilization platform that deepens customer understanding and connects to one-stop initiative execution. It integrates dispersed information, such as customer data and website behavioral data, and supports the unified operation of analytics and execution.
VIEW SITEæ°ããã¿ããéãProvides an environment to intuitively and continuously improve websites. It enables block-based content management, A/B testing, and personalization to be performed no-code, supporting data-driven improvements.
VIEW SITEæ°ããã¿ããéãUtilizes 1st Party Customer Data to maximize advertising ROI. It supports continuous improvement through ad performance visualization, conversion signal enhancement, and optimization of targeting and bidding.
VIEW SITEæ°ããã¿ããéãA marketing automation tool that delivers optimal communication to each individual customer. It streamlines, visualizes, and automates multi-channel delivery via email, LINE, apps, and more, supporting the maximization of operational efficiency and results.
VIEW SITEæ°ããã¿ããéãA PaaS that enables rapid development of custom functions tailored to the customer experience. Using KARTE's real-time analytics data as a trigger, it supports flexible expansion with AI assistance and simple code implementation.
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Professional
Service
End-to-end, hands-on supportâfrom strategy to execution and organizational developmentâaccelerating transformation and sustainable growth.
To deliver on this, we offer two core services:
â PLAID ALPHA, which delivers data-driven strategic planning along with hands-on implementation.
â STUDIO ZERO, a strategic partner supporting business transformation from vision to executionâwith a focus on aligning teams, culture, and long-term direction.
We support the creation and transformation of businesses to become flagships in their respective industries, focusing on customer perspectives and data utilization. Together with leading Japanese large corporations, small and medium-sized enterprises, startups, and governmental/public institutions, we create impactful case studies for society.
VIEW SITEæ°ããã¿ããéãThis professional service realizes customer experience transformation by extending it to strategy and organization. Starting with data analysis, it consistently supports everything from strategy design to implementation and operation, leading to continuous value creation.
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Group Companies
RightTouch
We are fundamentally redefining customer support infrastructureâenabling customers to resolve their questions in a frictionless and emotionally stress-free way, and helping businesses build deeper customer relationships.
VIEW SITEThis platform identifies customer issues on websites in advance and provides a support experience that enables effortless self-resolution. It detects pre-inquiry behavior and supports CX improvement and operational efficiency by matching customers with appropriate answers.
VIEW SITEæ°ããã¿ããéãThis service fundamentally transforms the inquiry experience by linking web and calls. By utilizing website behavior and input information to understand customer needs beforehand and instantly connecting them to the optimal operator, it achieves both CX improvement and operational efficiency.
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EmotionTech
We put emotional data at the center of decision-making and experience designâenabling businesses to deliver more meaningful outcomes for both customers and employees.
Using signals such as NPS®, we identify and improve challenges across CX and EX (employee experience).
This is a survey and analysis service that supports the improvement of customer loyalty and CX, aiming to satisfy both the "head and heart." It visualizes customers' true feelings using data like NPS® and promotes decision-making that leads to enhanced experiential value.
VIEW SITEæ°ããã¿ããéãThis EX survey and analysis service supports the improvement of employee engagement and organizational transformation. It visualizes hidden issues in the work environment and promotes management that engages with employees, fostering continuous improvement.
VIEW SITEæ°ããã¿ããéãThis text AI analysis service captures essential issues and signs from customer feedback and free-text descriptions. Based on uploaded text, it automates processes from point extraction and labeling to quantification, supporting decision-making.
VIEW SITEæ°ããã¿ããéãThis store management system visualizes the experiential value of each store and enables continuous service improvement. Based on customer evaluation data, it clarifies strengths and weaknesses, linking on-site actions to results.
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Agito
We drive data-driven advertising operations through automated reporting and hands-on supportâempowering better decision-making and stronger business growth.
VIEW SITEThis ad report automation tool allows for accurate and effortless tracking of ad performance across multiple channels. It integrates with approximately 40 ad media and GA4, automating everything from data collection to output to expedite decision-making.
VIEW SITEæ°ããã¿ããéãWe provide essential marketing support that focuses on LTV and business outcomes rather than short-term metrics. We support full-funnel advertising operations from awareness to acquisition and integrate performance measurement and improvement through product linkage.
codatum
We support the creation of an environment where all data analysts can arrive at essential insights. Through flexible and highly scalable design utilizing the combination of SQL, no-code and AI assist, we promote advanced analysis and the realization of data-driven management.
VIEW SITEThis is an analytics platform that enables data analysts to autonomously derive insights and enhance the quality and speed of decision-making. With an intuitive UI, AI assistance, and a code-first design, it supports the transformation into a data-driven organization.
